THE BCE DIFFERENCE

We are local. 

We deliver to you.

Our turnaround times are the best in the business. Not only do we have the latest cut-off time for you to send your file - by far - but we don't play word games. When we say 24 hrs we mean 24 hrs! Not 24 hrs in production...plus shipping...plus the day you send your file doesn't count...plus a whole bunch of other things. Postcards in two days or less, means less than 48hrs they are ready to ship. And if you happen to be in our delivery areas, we will deliver to your door that same day!

We have a customer service team that surpasses any other trade only printer in the business. We will answer the phone and work with you. We understand you have your customers to answer to and we will work with you to keep them happy.

Our quality is second to none and we stand behind our product.

Our capabilities are far wider than just a printer. We have full finishing capabilities to give your piece that extra pop. We can foil, emboss, diecut, fold, convert, bookletize - we are basically a printer and a full-fledged bindery all in one. We can even print commercial envelopes on a very economical jet press for your next mailing.

We are reliable and straight-forward. Did your customer forget to submit their art on time or went through multiple unplanned revisions? Call us! We'll do our best to help you make your due date.

BCE (Business Card Express) is a locally owned, wholesale printing company that has been operating since 1986. We provide spot (thermography) and full color offset printing, as well as many finishing options, such as folding, die-cutting, converting, bookletizing, etc.

As a strictly wholesale company, we are fanatical about protecting your information and your customers, and we never sell direct to end users, unlike many other printers. Each and every new dealer request is thoroughly vetted to ensure that they are indeed print resellers and not an end user looking to get wholesale pricing. 

If anything you are looking for is not in our extensive catalog of offerings, please do not hesitate to call or email us, as we can do much, much more than we can list on a website. We would love to help you with your next project!

BCE tries to keep its pricing as low as possible by partnering up with our dealers. Our pricing is based on print-ready files, assuming that we are working with print resellers who have their own graphic artists they work with and would rather keep those services in-house. 

However, we do offer more than your average online printing company. We have a dedicated customer service department, who will communicate with you any time there's a question on your order. We do not wait for you to contact us - rather we are proactive in communicating any changes/issues with your order to ensure that you get the best product possible for your customer. 

If you so choose, we will check your files to make sure that they meet our minimum requirements and advise you if we find low res images, or other problems with it.

By offering more service and more communication, we hope to help you keep your customers happy and coming back to you. Making you successful makes us successful.

We are faster than the competition. Our 24 hour service items deliver in 18 to 24 hours and not on the third day. Our stated turnaround times are always a day or two less than the competition for the same product.

    24 HOUR SERVICE

THEM- 10 am order turn in deadline Monday. Tuesday is production day. Wednesday is delivery (shipping) day.

BCE 24 HOUR SERVICE - 6 pm order turn in deadline Monday. Product delivery (ships) to you on Tuesday.

    48 HOUR SERVICE

THEM - 10 am order turn in deadline Monday. Tuesday / Wednesday are production days. Thursday is (shipping) delivery day. For UPS shipping customers the product is packaged and ready for pick up by UPS on the shipping day and then requires time for shipping.

BCE 48 HOUR SERVICE - 6 pm order turn in deadline Monday. Product delivers (ships) to you on Wednesday. 

At BCE customer service is when you want it and not when it is convenient for someone else. Call and a real live person answers the phone. We don't require "phone call appointments", "call back requests", or require that you leave a message for a return call later. 

PRODUCTS

BCE offers a full line of popular full color printed products, spot color printing and rubber stamps. We are continually expanding our product line and would love to hear any suggestions and ideas that you would like to have available from us. If you don't see a specific size or product on our site don't hesitate to contact our customer service department and let us know. We have many additional products and processes that are not featured on our web site but have been produced by us over the years. Give us a try, we want to be your full service print source.

Paper can come in a coated finish or uncoated finish. 

Coated paper can come in a glossy or matte coating (BCE's house coated papers are glossy, but we do have access to matte coated papers if that's what your project requires - just give us a call!). Gloss coating has a nice, shiny finish to it. It is more resistant to the elements than uncoated paper which is why it's used more widely for brochures, books, business cards, etc., - things that will get more use and handling. The coating on this type of paper also restricts the amount of ink that is absorbed into the paper, which results in more accurate reproduction of color, and sharper, crisper images. 

Uncoated paper has no coating on its surface, hence it absorbs more ink. Because the ink is absorbed into the paper, this type of sheet also takes longer for the ink to dry and the fibers of the paper - which absorb the ink - make the image look less sharp.

On our website we have tried to offer a variety of products, including our most ordered products, some specialty items, and a few products that we think would make you stand out.

However, there is a limitless amount of things we can produce, and we cannot possibly fit all of them - with all their variables - into the website without overloading you with information.

So, the next time a customer walks into your door, holding a cool sample in their hand asking you to reproduce it, we would love to talk to you about how we can help you with it.

Please call our customer service or estimating department and we'll tackle it together.

GRAPHICS

Bleed is when the printing continues past the edge where the final product will be trimmed. If your piece has a background or graphic element that's supposed to print all the way to the edge of the final product, then you need to "bleed" that background or graphic element past the edge of the final product. That will ensure that after trimming, any inconsistencies or paper movements do not affect the image going all the way to the edge of the sheet.

See example below of an artwork with no bleed.

And below an example of the same artwork with correct bleed setup

The general guideline for bleed is to extend the image to a minimum of 1/8" past the trim line. Without this bleed you risk seeing white edges on some of your product due to blade draw and other standard manufacturing variances.

RGB vs. CMYK

In order to answer this question we need to first go into a little bit of detail about RGB color vs. CMYK color. The CMYK color model (process color, four color) is a subtractive color model used in color printing, and is also used to describe the printing process itself. CMYK refers to the four inks used in some color printing: cyan, magenta, yellow, and key (black). In additive color models such as RGB, white is the "additive" combination of all primary colored lights, while black is the absence of light. In the CMYK model, it is the opposite: white is the natural color of the paper or other background, while black results from a full combination of colored inks.

Scanners, digital cameras and computer monitors use red, green and blue (RGB) light to display color. Commercial printing presses print with cyan, magenta, yellow and black (CMYK) ink, called process printing, instead of RGB light, and therefore produce a different range of color. The CMYK color gamut is smaller than the RGB one. Certain RGB colors that you can see on your monitor or camera (in particular, bright vibrant colors) simply cannot be replicated with standard CMYK inks. These unachievable RGB colors are said to be "out of the CMYK color gamut." That's why it is recommended that, if you are creating a piece for print, you work in CMYK mode.

Blue vs. Purple

That brings us to the problem of Blue vs. Purple. A color value of C=100 M=100 Y=0 K=0 shows up as a nice deep blue on screen. But when you print those values using 4-color printing, it will print purple. Remember when we said above that ALL computer monitors use RGB to display color? That is why you see blue on screen even though you are working in a CMYK color space.  But when you print, those values are destined to give you purple.

The best rule of thumb to use in order to avoid this discrepancy is to keep the value of the magenta 30% less than that of cyan. So if C=100 then M=70, and if C=90 then M=63. Keep in mind when you get to lighter colors (when your cyan value drops below 50%), then that difference between the two should be greater. Adding yellow to your values also shifts the color more towards blue than purple, but keep in mind that yellow also makes the blue duller. So how do you get a nice dark blue without breaking the 30% rule? You can achieve a darker blue by adding black to your color mix.

Easy enough to make these color changes to your Illustrator file, but how about a Photoshop image? A little more involved but not much.

  • Under your Window menu in Photoshop click Info to bring up the Info palette.
  • Then go to your Image menu, and under the Adjustments submenu, click Selective Color...
  • The Selective Color window will show up. Under the Colors dropdown menu select Blues and make sure at the bottom of the window Relative is selected. This ensures that any changes you make using the sliders will only affect the blue colors in the image.
  • Now using the sliders manipulate the Cyan (increase) and Magenta (decrease) until you get the desired values.

At any point in time while the Selective Color window is up, simply move your mouse over a blue area. The Info palette that we brought up at the beginning will show you where the CMYK values were before the adjustment (before the slash) and where they would be after the adjustment (after the slash). We say "would be" because the adjustment does not really take place until after you click OK.

Our file specification requirements are as follows:

Resolution: 300dpi or better for Full Color printing and 800dpi or better for Spot Color printing or rubber stamps.

Color Mode: CMYK for Full Color printing and separated in spot colors for Spot Color printing.

Bleed: Minimum 1/8" bleed on most products where the design goes to the edge. For some products, like books, the more pages the more bleed is required to accommodate for creep. 1/4" bleed is recommended on most books.

Margins: 1/8" minimum margins are required. That means any critical information (like a name, phone number, or email) should be at a minimum of 1/8" away from the trim edge of the final product. For the same reasons as with bleed, any items closer than 1/8" to the trim edge risk being cut off or giving the appearance of the product being off center. Again, this is due to manufacturing variances beyond our control.

 

A lot of people (and basically the industry as a whole) refer to resolution in terms of DPI. That is slightly misleading. Resolution measure in DPI (Dots Per Inch) is that of a physical device (i.e. printer) and measuring how many dots of ink/laser it can apply to one inch of paper. 

In files, the resolution is technically measured in PPI (Pixels Per Inch), essentially telling us how many pixels are in one inch of digital screen. 

If you have a file that started off at 100DPI (or PPI), and our graphics team rejects it, it is not sufficient to simply go to the image size and manually change the resolution to 300DPI. That is in no way increasing the number of pixels available in that image. The information (pixels) available in that file has already been set when the file was created (or when the picture was taken). You are simply now using 3 times the amount of pixels to describe the same amount of information. So that one blurry pixel from before is now replaced by 3 just-as-blurry pixels, which don't make the image any clearer or of any better quality.

That is why it is never a good idea to use a picture from the internet (most times 72DPI), unless the picture is big enough to where you can decrease its size enough, to increase the resolution to the desired DPI. 

If you're proofing for content, Yes.

If color is important to you and your customer, then No.

Computer monitors use red, green and blue (RGB) light to display color. Commercial printing presses print with cyan, magenta, yellow and black (CMYK) ink, called process printing, instead of RGB light, and therefore produce a different range of color. The CMYK color gamut is smaller than the RGB one. Certain RGB colors that you can see on your monitor (in particular, bright vibrant colors) simply cannot be replicated with standard CMYK inks. These unachievable RGB colors are said to be "out of the CMYK color gamut."

Also, there are a myriad of ways to calibrate one's monitor. Depending on your calibration that file will look completely different on your monitor vs. someone else's. But neither monitor should be used for proofing a file for printing, unless you're simply proofing the content/spelling.

That is why it is not recommended to proof a print job on a computer monitor or laptop screen.

Absolutely!

In each Product Information page, next to the Description tab on the left, there is a Templates tab. If you click on that tab you will see all the templates available for download for that product.

On each product you will find an AI and a PDF file for each size available in that product. For the products where the same file cannot be used for both the front and the back (i.e. Brochures are different on the front and back because of panel sizes), you will find a separate file for the front and yet another file for the back.

We strongly encourage you to download these templates before you start your design, so that you can avoid any delays to your order. Or at the very least, make sure your file fits the template before you upload your art. 

Unfortunately, the answer is no. MS Office is not a suite that was created with graphics and printers in mind. They're meant for document and information sharing and presenting and not for printing. Because of that intent, they simply do not advise you of any issues when opening the document. For example, if you set up your type in a Word document using a certain font, and that's a font that it doesn't find on our computers, it will silently replace it with a font that it finds without alerting us to it. So it would look entirely different from what you see.

Other programs that are used in offices, but are not advised for graphic artists to create pieces meant for printing, are MS Publisher, Excel, or Powerpoint.

We recommend using the Adobe Creative Suite, which provides you all the tools necessary to create files for printing.

When you're holding a postcard or brochure in your hand, flip it over along the vertical axis, i.e. how you would turn the pages of a book. The top and the bottom of the piece never change position. That is how your files should be submitted. 

That could get especially confusing on brochures or foldover cards. Never imagine the card flipping upside down (top-to-bottom) in order to view the back. Always flip it horizontally. If you're looking at the front and the back of your piece on the screen side by side, then think of the top of the screen as your static point of reference. Whatever is along the top of the front will back up to whatever is along the top of the back. 

To cover an even more confusing scenario, say your customer sent you a vertical postcard, but he sent the art horizontally. Now most beginners, will think that if the top of the front of the postcard is on the left, then the top of the back of the postcard should be on the left as well. But remember what we said above about the top of your screen?

PRINTING

We print all of our products using offset printing technology. Because of the variances in technology and capabilities between an offset press and a home or office laser or inkjet printer, what you print on your printer will likely vary from what we will get on our press. 

Because of these differences and the different printing standards as well, we cannot guarantee an exact match to a product printed by another printer. We will try our best to maintain color consistency run after run and day after day. However, because of gang run printing (see FAQ for explanation on gang run printing), we cannot guarantee an exact match. 

Here at BCE, the way we can provide you with the lowest price possible, and quick turnaround, is by printing multiple products on one large sheet. These products are 'ganged' based on paper, quantity, coating selections and a few other variables. That is what allows us to keep our costs - and as a result your price - low.

Because we cannot always control these variables (the amount of orders or quantities or coating selections) that come into our shop, we have to print to a printing industry standard using standard ink densities striving to achieve a pleasing color. What that means is that your postcard may print right below or next to a solid black postcard today, and below or next to a white postcard 6 months from now. The amount of ink required by the products around your postcard will affect the color on your postcard. Hence, you might see a slight difference in the color of your two postcard orders printed 6 months apart, even though the art is exactly the same. Achieving exactly the same color year after year on a particular product would require that product to print by itself on a whole sheet in order to allow us to control the color without affecting any other products, which would drive the cost up immensely. 

BCE does not support any particular software but we do accept PDF, the preferred file format for various reasons. We also support EPS, PSD, TIF and JPG files.

Since most commonly used software support the export of files as PDF, we recommend this be use in conjunction with PDF setting Press Quality for full color printing and High Quality for spot color printing. Both are nearly identical but High Quality PDF setting supports spot colors.

BCE uses the latest Adobe Creative Suites Cloud version in case last minute changes are needed.

We print in CMYK (cyan, magenta, yellow, and black). All files should be supplied in CMYK for best color reproduction. If you supply an RGB file, we will convert it to CMYK and proceed. However, the CMYK color gamut is much narrower than the RGB color gemut. So a lot of colors will not be reproduced well, or to your expectations.

If all you have is an RGB image, for best results convert it to CMYK on your end, that way you can be aware of any color shifts and make adjustments accordingly.

300 dpi (dots per inch) is the optimal resolution for CMYK printing. That will ensure your images are crisp and clear.

For spot color, we recommend 800 or better. We will print lower resolutions as well, but be advised, the content of your file will look low quality and pixellated.

We use offset printing, which provides the highest quality of print material for both text and images. 

Ideally you should use the same profile as we do - FujiFilm-GRACoL2006_Coated and we can supply it to you upon request. If  you're very knowledgeable in dealing with profiles, This will work for you.

If you are not familiar or comfortable with profiles, then the next best thing may be to send your file without a profile. This will make your file dependent on the CMYK values in your file and will print according to the CMYK values in your file.

Rich Black prints a richer black than regular 100% black only only. There is no standard Rich Black definition in the printing industry and each printer may have a slight difference in CMYK values. We have found that 60% cyan, 50% magenta, 40% yellow and 100% black produces a very rich black.

The online preview only works with PDF files.

The document size of the PDF document must be a 1/4 inch larger overall than the final cut size of the product. So for example, a 4x6 postcard must have a docuemtn size of 4.25 x 6.25. This will give you a 1/8 inch bleed on each side and work well for both printing and the online preview.

IMPORTANT NOTE: Due to limitation of the technology used to generate the hi-res preview, any file size not following the above guideline will generate an incorrect preview.

We have heard your concerns about these steps and are testing a new preview engine which hopefully will answer your concerns. AT BCE will take your feedback seriously and are working to improve our service to you everyday.

Full Color (or CMYK) printing is a subtractive color model. By combining different dot patterns and percentages of the 4 basic colors (cyan, magenta, yellow, and key or black) you can create a wide range of colors on a printed sheet much like a photograph.

Spot Color printing is done by pre-mixing basic inks to attain a certain color before putting that ink in the press. Think of it like paint. When you paint your living room, you don't add a coat of cyan, then a light coat of magenta, a little yellow, and finally some black in order to get a blue wall. You simply purchase blue paint that has been premixed from a white base and some color additives. Spot color printing works much in the same way. Because of its very nature, spot color printing is much more reliable for color reproduction - there is only one variable to control instead of 4 (C, M, Y, and K). Just like in the living room example, you can still apply a lot of paint to one section of the wall and very little paint to another section and they will look slightly different. But it's much easier to maintain consistency from job to job as long as you apply the same amount of ink to the paper or paint to the wall. That is why spot color is commonly used for stationery for companies that have corporate identity branding and need exact match on all of their products.

Most times, we will ship your order with a few overs, free of charge.

However, a plus or minus 10% of the quantity is a printing industry standard. If you are ordering for a mailing, please always order the next quantity up from what will satisfy your mail list, otherwise you may risk being short on your mailout. We will not reprint orders for shortages within that tolerance. 

WEBSITE NAVIGATION AND ORDER PLACEMENT

The new BCE website is mobile friendly and is supported on both iOS and Android. The supported browsers by device are listed below, in order of performance from best to worst.

 

Desktop:

  • Google Chrome version 49 and up
  • Firefox 31.3.0 and up
  • Safari 8 and up
  • Internet Explorer 11 and up
  • Microsoft Edge 13 and up

Mobile (iOS - iPhone):

  • Safari 7 and up
  • Google Chrome

Mobile (Android 4.4.2 - KitKat - or later):

  • Google Chrome

BCE offers the simplest and latest cut-off time in the business! If you place your order before 6PM your order goes into production that night. An order with a 24-hour turnaround time, would be ready to ship or go on route the very next day. So that is LESS than 24 hours!

And even better, on Fridays, the order cut-off time is extended to Sunday, 2PM. So you can place an order on Sunday at noon, and it would count the same as if you had placed it on Friday with other wholesale printers.

The preferred method to view the preview of your file with our trim line, bleed area, and safety area overlaid on it, is to upload a pdf file, with 1/8" bleed all around.

The system basically creates a picture of your file and places it using the top left corner as the 0,0 point of the x,y coordinates. That means if your file has bleeds AND crop marks, then your preview will most likely show as too low to the bottom and too far to the right. That is because the 0,0 point of your document is the start of your crop marks.

JPG and TIF files are forced to the size of the preview. So if you have a file that is too small, or too large, it will make it fit the preview by enlarging or reducing it proportionately. 

The best plan is to download the template for that product and overlay it on your design to see how it will print. The preview is a quick tool to show you the file you uploaded, and with the right file format (PDF) it will also show you how it will cut and whether or not you have any bleeds or any important information outside of the safe zone.

When trying to download invoices, you will need an app that can unzip files if you'd like to view your invoices on your phone. Alternatively, you can save the zipped file to Google Drive (if that app is installed on your phone), email it, or a number of other things depending on what you have installed on your phone.

If using an iPhone, please use Safari to download your invoices. That is the only app approved for this action.

Due to security concerns, certain characters are not allowed within text boxes. You may have come scross this on other website, no special characters allowed.

Text disappearing froma text box is caused by an "illegal" character appears in the text. Characters such as #, ~, <>, ? , etc.

To avoid this situations, please just use letters and numbers in text fields. Periods and commas are OK to use.

Quicklinks: How to > https://www.ourprintingdept.com/howto-upload-tax-certificate.html

Upload Tax certificate > http://www.ourprintingdept.com/user_tax_certificate.php

  • Select the My Account menu located on the green bar on top towards the right side of the screen.
  • On the sub-menu that will appear, select My Account.
  • On this page, click the link titled Tax Certificate Details.
  • The tax certificate upload page will appear.
  • Enter your tax ID number
  • Upload a copy of your tax certificate
  • Enter the expiration date of your certificate via the calendar pop-up tool.  Select your month and year and then the day your certificate expires.
  • Click the submit button 

Yes and we apologize for any inconvenience.  Some dealers have already sent in their 2018 tax certificate and we need those to be done via the website for proper record keeping.

And each year when your tax certificate renews, login and upload your tax certificate. No need to send it a copy via email or fax.

HOLIDAYS, CLOSURES, AND SPECIAL DATES

Monday, Tuesday, December 25th - 26th - Closed for Christmas.

BCE will be on a normal schedule through Friday, December 22nd.
There will be regular customer service and route delivery on Wednesday December 27th.

Friday, December 29th & Monday January 1st - Closed for New Year's.

BCE will be on a normal schedule through Friday, December 28th.
On December 29th we will be here to answer any questions you may have, but no printing or delivery will occur on that day.
We are back to a normal schedule on Tuesday, January 2nd.